01 — Voice
Backline
Answers the phone.
Picks up when you can't — after hours, on a roof, three jobs deep. It answers questions about your business, works out what the caller actually needs, and books the job into your calendar.
AI systems for trades businesses
The work that falls through the cracks.
Every plumbing, HVAC and electrical shop loses work it has already earned. Not to competitors — to the gaps. Omega builds the systems that catch it.
The call that rang out while you were under a sink.
The quote you sent in March and never chased.
The invoice that went sixty days without a word.
The customer who simply stopped calling.
Four systems, running underneath
What we build
02 — Lifecycle
Lifeline
Brings customers back.
Reaches out to people you have already served — the annual service they're due, the job you finished last spring — and handles the conversation when they reply.
03 — Money
Bottomline
Chases what you're owed.
Invoices go out when the job closes. Reminders go out when they're late. You can see what's outstanding without opening the books or phoning your bookkeeper.
04 — Pipeline
Frontline
Keeps the pipeline honest.
Bookings, quotes and follow-ups land in your CRM without anyone typing them in — and the quotes that have gone quiet get surfaced before they go cold.
How we build
Our standards
It fits what you already run
We connect to the software you use today — your CRM, your accounting, your calendar, your phone. No migration, no new system to learn, and we don't sell you tools you don't need.
We use it ourselves
We build every system for our own shop first. If it isn't good enough to run our business on, it doesn't go out to yours — and nothing sends a word to anyone until it's had a dry run against real data.
You approve what goes out
Anything that reaches your customers under your name is yours to approve. The automation does the work; you keep the relationship.
Tell us what's slipping.
We're a two-person shop in Phoenix building toward launch. If any of the four above sounds like your week, we'd like to hear about it.
calebgifford@omegaaisolutions.ai